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Shipping & Returns

Returns & Exchange Policy

At HOME PLUS DEALS,

Our mission is to make sure that you are happy and satisfied with your purchase. If for any reason, you are not satisfied with the product delivered, you may return most items within 15 days of delivery provided they are in original box and intact original packaging. There will be 15% restocking charge. We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.), otherwise buyers pays for shipping cost.

This DOES NOT APPLY to Special Order Items unless it is a defective product or you received a different item than what you ordered and the description in which case we will make sure taking care of you by either sending replacement products or replacing it with the correct one at no extra cost to you. Special order items are non-stocking items that are made to order, for example a Solid Surface bathtub, while many of those are stock items that ship within few days, there are certain manufacturers that make them as per order and could take 3 to 6  weeks depending on the manufacturer and the same applies to other similar special order products. So NO RETURNS on special order items.


If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We will issue a RGA (Return Goods Authorization) number for our tracking.


Returning Product/s:

Before returning your product, please contact us for a RGA number so we can keep track of the order to ensure proper credit. You have 15 days from the day of delivery to contact us and request a return. You will have to cover the return shipping cost as well as a 15% restocking fee.

Products must be in their original packaging, undamaged and haven’t been installed or assembled in order to qualify for a return or exchange.

Cancelling an order:

  • If you just placed your order and we didn’t ship your products yet please contact us immediately for a same day full refund.
  • If your item has shipped and you want to cancel the order, you will have to refuse the package and the carrier will send it back to us. 15% restocking fee applies.
  • If it is or was a special order item, in that case it will be based on case by case, if you haven't received delivery yet, we can cancel and you will be charged 15% cancellation fee, if it was shipped then we will have to check with manufacturer to see if it is returnable and if it is then a 15% restocking fee will be charged and you will be responsible to pay for return shipping,

Products must be in their original packaging, undamaged and haven’t been installed or assembled in order to qualify for a return or exchange.

Exchanging Product/s:  

If you change your mind within 15 days of receiving the product - Contact us and request an exchange.

There is no restocking fee for exchanges. Simply send us the unused, uninstalled product in it’s original packaging. You will need to pay the shipping cost of the return and the shipping cost of the replacement.

Shipping Damages:

 

For ground shipping:  Please contact us immediately and we will start the claim process for you you have 7 Days to notify us of a damaged ground shipment. We encourage you to thoroughly inspect your item for damage within 24 hours of receipt and notify us of any damage immediately via email with attached photos. 

 

For Freight Shipments: Please carefully inspect the package before signing for it. Try to open the box and visually inspect before signing. If you notice any visible damage on the outer packaging please make a note on the delivery receipt indicating it. Never sign for an item that is damaged - Simply refuse the delivery. If the driver does not allow you to open the box for inspection before signing please write this on the delivery receipt: "Damaged until further inspection".  Your signature is a binding contract, by signing without proper notation means that the shipment was delivered and received in good order and condition. If there are any damages you have 1 business day to inform us by email. Include a detailed description and images of the damage and outer packaging.

 

Defective Item Returns:

Please make sure to check for any defects or issues once you receive your shipment. We understand it is not always possible to check or inspect at the time of delivery as there are chances you were not home when delivered or certain times you don't necessarily notice until after. In that case please contact us before installation or usage of the product so we can determine whether it can be fixed by sending replacement parts in which case we will send the required parts at no charge or if we determine that the whole item needs to be replaced we will send you the whole new item and issue a pre-paid Return/Pick-up label for the defective merchandise so that you can return in it's original box.   

 

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

We SHIP FREE in USA, except Alaska & Hawaii. On International Orders, when you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Most orders typically take 1-3 business days to process and ship out, unless otherwise specified during your purchase on the product description and availability section. However, it is very rare yet on orders that typically ship within 1-3 days, there could be exceptions that we either found quality control issue or unfortunately inventory error that may cause delay in shipping the order/s, we contact you immediately and at that point it is your discretion to wait given the estimated time or cancel the item, either way, you will receive full credit with no restocking charge if you chose to cancel. Again, this is rare but we like to be as transparent as we can with out clients since sometimes there are unavoidable situations.

 

Free Shipping Offer

At HOME PLUS DEALS, we offer FREE SHIPPING in USA,except Alaska  Hawaii.

We offer worldwide shipping - Most rates are available in your cart. Expedited shipping options are available. Simply add items to your shopping cart and enter your state and zip code to calculate shipping costs.

Ground Shipping

Your package will be delivered by FedEx, UPS or USPS. Fedex and USPS may deliver on Saturdays depending on your area. Expect delivery within 5 business days. Ground shipping is not available to Alaska and Hawaii or to P.O Boxes or Military Addresses.

Freight Shipping

Large and heavy products ship via freight lines on a pallet. Expect delivery typically within 7 business days. The Freight carrier will contact you directly to schedule a delivery time. You need to make sure someone is home when the delivery takes place. The driver will place the package curbside at the end of your driveway.

Special Order Items

All special order items are items that are made to order or non stocking items that states under availability tab approximate shipping time and are charged for it at the time you place your order. Return policy on special order items is specified under 'Cancelling Orders' above.

 

Order confirmation 

As soon as you place your order you will receive an order confirmation e-mail.  This means that we have received your order in and charged your credit card for the purchase.  As soon as we receive your order we automatically reach out to our suppliers to confirm that the product is in stock and available for immediate shipment. If your item is on back order or unavailable we will reach out to you via e-mail and offer refund, replacement or back order.  

Order Tracking

We will send you tracking information within 1 business day of your order leaving the warehouse to the email address you provided during checkout. If you do not receive tracking information from us within six business days of your order feel free to follow up with us at info@homeplusdeals.com.com