Warranty Information
Fireclay / Porcelain Sinks
One year warranty against manufacturing defects.
Ten year warranty against fading/staining of the glaze.
Cracks or chips are not covered under warranty as they can only happen due to misuse or by owner error
and not a manufacturing defect, each sink is thoroughly inspected at the factory and again prior to
shipping to insure there are no cracks or chips. All cracks and chips due to misuse or improper installation
whether performed by a plumber, contractor, service provider, or unqualified person, will void the
warranty.
Bamboo Sinks / Wooden Tubs / FireHotTubs / Shower Heads & Arms / Strainers / Grids / Vanities / Drains
One year warranty against manufacturing defects. Alfi Trade Inc. is not liable for cracks/splitting of wood
due to improper maintenance, storage or installation.
Kitchen & Bath Faucets / Tub Fillers / Shower Mixers
Limited lifetime warranty against manufacturing defects in materials and workmanship.
Mechanical components are warranted against defects for five years from the original purchase date.
Warranty begins from purchase date on invoice. An invoice must be provided in order to file a warranty
claim. If a free replacement is granted under warranty, the warranty time frame continues from the original
purchase date, and not from the date of free replacement.
ALFI brand products are warranted for normal use and exclude defect or damage caused by or resulting
from misuse, abuse, neglect, scratches, dents, abrasives, chemicals, improper
installation/care/maintenance (whether performed by a plumber, contractor, service provider, or
unqualified person), or alteration. This warranty does not apply to the replacement of components where
damage is caused by normal wear and tear, dirt, lime scale, aggressive water conditions, or harsh or
abrasive cleaners or materials. If a product is defective, the limit of damage is the cost of the defective
material. Our warranties are nontransferable. ALFI brand is not liable for consequential damage, labor loss,
or expense of any nature.
This warranty applies to residential applications. Commercial/Industrial/Business applications are warranted
for 1 year from original purchase date.
EAGO products are warranted to the original customer to be free from defects in material and workmanship.
Toilets & Bidets come with a 5 year limited warranty on all porcelain parts against fading/staining of the glaze & 1 Year on flushing mechanism & toilet seat.
All cracks and chips due to misuse, freight damage, and improper installation; whether performed by a plumber, contractor, service provider, or unqualified person, will void the warranty. Whirlpool Tubs offer a 1 year limited warranty on all parts. Porcelain Sinks come with a 5 year limited warranty on all porcelain parts against fading/staining of the glaze.
All cracks and chips due to misuse, freight damage, and improper installation; whether performed by a plumber, contractor, service provider, or unqualified person, will void the warranty. Tub Fillers come with a 5 year warranty against manufacturing defects in material and workmanship of mechanical components.
EAGO products are warranted for normal use only and exclude defect or damage caused by or resulting from misuse, abuse, neglect, scratches, dents, abrasives, chemicals, improper installation/care/maintenance (whether performed by a plumber, contractor, service provider, or unqualified person), or alteration. This warranty does not apply to the replacement of components where damage is caused by normal wear and tear, dirt, lime scale, aggressive air or water conditions, or harsh or abrasive cleaners or materials. If a product is defective, the limit of damage is the cost of the defective material. This warranty is non-transferable. EAGO is not liable for consequential damage, labor, loss, or expense of any nature.
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